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Support center for operators and owners
Quick answers for dashboard, billing, and front-desk issues without leaving the product.
Front desk
Bookings, POS, invoices, and walk-in checkout.
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Permissions
Roles, access, and visibility settings.
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Business settings
Branding, tax, notifications, and setup.
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Quick answers
Why do logs show the same dashboard pages more than once?
The dashboard prefetches links and loads multiple widgets in parallel, so one real visit can create several successful page and API requests.
What should I check first if invoices or POS look wrong?
Start with register state, recent orders, stock source, and the invoice list route. If invoice stats load but the invoice list fails, the list query is usually the first place to inspect.
What should I send to support?
Include the exact page, time, salon, and any error text you saw. For billing issues, include the invoice or order number if you have it.
Contact support
Share the route, timestamp, and the text of the error.
For billing or POS issues, include the invoice or order number if you have it.
Support email
support@velora.app